To our Valued Customers,
As we all face unprecedented challenges dealing with the COVID-19 pandemic, we would like to update you with our current business posture and protocols that Yamazen Inc. has placed into effect.
First, and most importantly, we are concerned with the well-being of our employees, vendor partners, customers and our communities. Therefore, it was decided on Monday March 16th, that all Yamazen offices within the United States would be temporarily closed. This closure includes our Schaumburg, Illinois headquarters, where we are not accepting any visitors. We do however have a small staff of 14 employees that are working to support the remainder of all U.S. employees who are now working from their homes. This closure is expected to last through March 27th but will be reviewed throughout this period and may be adjusted.
Our technical support resources are available on a limited basis. Spare parts and telephone phone support remain unaffected; however, staff levels are reduced, and some delays may be expected. Onsite service and application support at your facility is available, however, we have instituted several protocols that include not working in direct contact with your employees and no face-to-face activities, including training. This may cause some support delays. Please contact our service line for additional information, or to request onsite support.
Our sales activities are limited to prearranged 1-on-1 appointments only, that are requested by you. We will not show up at your facility unannounced. We remain available for teleconferencing or phone calls which we believe are the most appropriate form of contact currently. We have stopped all international and domestic air travel over the next two weeks.
Finally, we ask for your patience and understanding while we work to satisfy as many urgent needs as possible. We have done our best to outline a path for our behavior that is consistent with safety and business continuity. Although we are not sure how things will change in the days or weeks ahead, as they do change, we will adjust accordingly and inform you all. Please be safe.
Best regards,
YAMAZEN INC. SENIOR MANAGEMENT